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- HWHayley W.Verified BuyerReviewingMicro Cruiser 2 Wheel Kids Light Up ScooterI do not recommend this productRated 2 out of 5 stars2 days agoFaulty scooter
This scooter gets stuck the opposite direction when riding. Despite video instructions from micro on how to fix the issue, it remains unfixed. We were sent a part to replace, however the purpose of spending over $300 for an already assembled scooter is defeated when we have to take it apart and repair it. The option to fix the scooter under warranty is inconvenient , I have had to drop it over 30minutes away. For this price point, better customer service is expected, such as a replacement for a faulty item, or collection and re-delivery of a repaired scooter. Overall, I’m not happy that we have spent so much on a faulty product.
Was this helpful?MSMicro Scooters NZ3 minutes agoHi Hayley, we’re really sorry to hear about your experience. We completely understand how frustrating this would be, especially after purchasing a new scooter and expecting it to be ready to enjoy straight away.
Our team will always try troubleshooting first where possible, but we understand that having to replace a part yourself isn’t the experience you expected from a new scooter.
Our customer service team worked to get this resolved as quickly as possible and followed our usual warranty process. Where an issue can be repaired, our first course of action is always to repair the scooter rather than replace it.
That said, we completely understand that this process can feel inconvenient, particularly when it involves travelling to a repair location. We really appreciate you sharing this feedback and have taken it on board as we continue to review how we can make the warranty experience as easy as possible for our customers.
- LDLaura D.Verified BuyerReviewingMicro Cruiser 2 Wheel Kids Light Up ScooterI recommend this productRated 5 out of 5 stars1 month agoPerfect upgrade
My daughter was well and truly ready for an upgrade from her 3 wheeler and this cruiser is perfect for her. She was so excited to get out there and give her new scooter a go
Was this helpful?MSMicro Scooters NZ1 month agoThanks Laura! So thrilled to hear your daughter is loving her upgrade to the Cruiser. Here's to many more exciting scooting adventures ahead! 🛴
- MSMRS S. T.Verified BuyerReviewingMicro Cruiser 2 Wheel Kids ScooterI do not recommend this productRated 1 out of 5 stars2 months agoMicro Cruiser 2 Wheel Kids Scooter
Very happy with purchase. The scooter is strong and reliable and safe. Can recommend
Was this helpful?MSMicro Scooters NZ2 months agoThanks so much for the great feedback, MRS! So happy to hear you're loving the strength and reliability of your Cruiser. Enjoy! 🛴
- KKKelsea K.Verified BuyerReviewingMicro Cruiser 2 Wheel Kids ScooterI recommend this productRated 5 out of 5 stars4 months agoLove it
It’s sturdy looks awesome and moves so much better on all surfaces. Really stoked and well worth the extra dollars.
Was this helpful? - VNVicki N.Verified BuyerReviewingMicro Cruiser Neochrome LED ScooterI recommend this productRated 5 out of 5 stars4 months agoScooter Gift
Sensational scooter.
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