Micro products are guaranteed against manufacturing faults for two years from the date of purchase.
If the product has a manufacturing fault we will repair it or send out replacement parts free of charge. If not practical to repair it we will, at our discretion, replace the product. If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the warranty period, we will happily repair it for a reasonable charge.
Who is covered?
The original purchaser, who bought the product from an authorised dealer. Proof of purchase is required.
What is covered?
Workmanship or materials that are deemed faulty, providing the product has been used at all times in normal conditions, properly maintained and in accordance with the instructions.
What is not covered?
Second hand product, those obtained via third-party resellers, modified or altered product, poorly maintained product (left outside), normal wear & tear (Any damage, failure or loss caused by accident, misuse, neglect, abuse, theft, or failure to follow instructions or warnings in owner's manual), wear and tear on wheels (flat spots, worn down polyurethane etc.) improper or abnormal use: not following instructions, excessive load, transport damage i.e. airline or freight damage, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.
Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty and or service.
Customer costs outside of warranty
Where proof of purchase is not provided or a product is outside of the warranty period, the manufacturer's representative reserves right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.
Any consequential loss or damage to any person or property directly or indirectly as a result of using product.
Why you should activate your warranty
- Activating your warranty makes for a speedy, streamlined warranty process as we'll have all the details we need on file regardless of where you purchased your scooter from. Saves you having to validate proof of purchase at a later date.
- Should your scooter be lost or stolen we will be able to verify your ownership as we'll have your scooter serial number and proof of purchase on file. We may then be able to link you back with a found scooter.
- To minimise wear and tear issues not covered under your warranty we'll send you periodic maintenance reminders and tips specific to the scooter you have purchased. This will ensure your scooter stays in tip top shape.
- No pressure though - if you don't register your details now we will still cover your warranty needs in the future... in the rare event that something goes awry.
If you're not sure where to find the serial number have a look at the guide below. Some Micro scooters have more than one marking on the lower deck - so check this guide to ensure you register the right number as your serial number
When registering your helmet, quote the batch number and style. You can find that here.
Please note that the the serial for the Lazy luggage is not easily accessible so for now please write N/A in lieu of the serial number to register the Lazy Luggage.
Micro Trike and Trike Deluxe
The serial number is located on the underside of the frame as pictured below.
Mini Micro and Mini2go, Deluxe and Classic
Turn your Mini Micro or Mini2Go over and you will find the serial number between the two front wheels. You'll also see two clock faces on the black lower deck. Please provide both the serial number and the numbers on the clock faces, ie: XY1234ABC1234, clock face 12/3
Maxi Micro Deluxe and Classic
The Maxi Micro serial numbers are both on the black lower deck. One is on the side of the deck and the two clock faces are on the underside. Please provide both the serial number and the numbers on the clock faces, ie: XY1234ABC1234, clock face 12/3
Two Wheel Folding Aluminium Scooters
The Sprite, Cruiser, Speed, Rocket, Flex, Micro Black and Micro White have their serial number etched onto the curved side of the folding block.
Three Wheel Adult Scooters
The Kickboard Compact has it's serial number on top of the deck near the brake. The Kickboard Volcano Grey has it etched onto the front underside of the scooter.
Freestyle mX Range
The serial number for the MX freestyle scooter range is found on the underside of the deck right next to the rear wheel.
Micro Suspension & Downtown Scooter
The serial number for the Suspension scooter is found on the underside of the scooter in the centre.
emicro one Electric Scooter
The serial number for the emicro one electric scooter is found on the underside of the scooter right next to the rear wheel.
emicro Falcon/Condor Electric Scooter
The serial number for the emicro Falcon or emicro Condor electric scooter(s) is found on the lip of the deck.
emicro Merlin Electric Scooter
The serial number for the emicro Merlin electric scooter can be found on the side of the scooter near the rear wheel.
The serial number for the Pedalflow can be found on the underside of the frame pictured below.
The serial number for the Kick Pack is located on the underside of the deck.
The serial number for the Luggage II is located on the handle extension.
For helmets please quote the 'Batch No.' and 'Style'. These can be found on a sticker inside the helmet.