Scooter FAQ Help Desk

How can we Help?  

+ How long does delivery take?
+ Which scooter should I choose?
+ Should I choose a 2 or 3 wheeled scooter?
+ Is this the right scooter for me?
+ What is the warranty?
+ How do I get my scooter fixed under warranty?
+ Where do I get spare parts for my scooter?
+ What if I have a problem with my scooter?
+ Can I order a Micro scooter from outside New Zealand?

 

How long does delivery take?

Please read Delivery Information for full delivery details before placing your order online.

Delivery is by courier and FREE to all physical locations in New Zealand for orders over $50.

Orders under $50 have a $7.95 delivery fee.

Estimated delivery times (business days):

Auckland 2-3 days
Wellington 2-4 days
Christchurch 3-5 days
Dunedin 3-6 days
Outlying areas may take a day or two longer.
      • Please note: if you are sending to a business address please provide business name
      • Couriers will not leave your order without someone signing for it, and are not able to call ahead before delivery.
      • Delivery is between 9am & 5pm.
      • Packages are wrapped in plain brown paper packaging so contents cannot be seen.
    • Please ensure there will be someone at your delivery address to receive your order - redelivery charges may apply.
    • If you're not sure whether you'll be at home, play it safe and get it delivered to a work address.
All products are in stock, unless otherwise stated next to the item.

Which scooter should I choose?

Micro Scooters are grouped into categories by age. To help you choose the right one, each scooter's specifications are listed on their product page.

Should I choose a 2 or 3 wheel scooter?

Whether to choose a scooter with 2 or 3 wheels comes down to personal preference, we have scooters for all ages and sizes.

Our 3 wheeled Mini Micro and Maxi Micro scooters are a great way for young children to become familiar with the concept of scooting. For adults who like the 3 wheel, lean to steer mechanism of the smaller models, we also offer our Kickboard Monster scooters for adults.

Is this the right scooter for me?

All of our scooters have recommended age and weight limits listed in their specifications, however as we all know the sizes and capabilities of people vary greatly!

To find out whether a scooter will be the right size, take a look at the handlebar height and compare it to the height of the rider. The hand grips should be set at around tummy button height.

If you are still not sure, pop into one of our friendly stockists and see if you can try one out.

What is the Warranty?

Micro products are guaranteed against manufacturing faults for two years from the date of purchase.

  • If the product has a manufacturing fault we will repair it free of charge.
  • If it is not practical to repair it we will, at our discretion, replace the faulty part in question.
  • If the product fails due to wear and tear, accident, neglect or negligence, or if it is outside the one year warranty period, we will happily repair it for a reasonable charge.

Please note that wear and tear to wheels such as flat spots and erosion are not covered under warranty.

Any breakages that occur as a result of tricks (i.e. where a scooter's wheels come off the ground) are not covered by warranty. More Warranty information >>>

How do I get my scooter fixed under warranty?

Our warranty covers manufacturing faults for 2 years. Wear and tear is not covered.

To claim on your warranty please contact us. You will need to provide pictures of any damage and your proof of purchase so we can review your claim. We also need the serial number of your scooter, which depending on the model is either on the underside of the lower deck, or on the folding block. It is usually 9-10 digits made up of letters and numbers.

Where do I get spare parts for my scooter?

Two of the great things about Micro are that all of our scooters have replacement parts, and they are easy to fix.

Replacement parts are available through the parts section of our online store, grouped by scooter model.

What if I have a problem with my scooter?

Check the information on our Maintenance page first. If you have a Mini Micro scooter, repair instruction videos are also available.

If that doesn't help, send us an email explaining the problem and we'll come back to you asap with a possible solution.

Can I order a Micro scooter from outside New Zealand?

You can place an order from anywhere in the world, so long as the shipping address is within New Zealand. We do not ship to any locations outside New Zealand.

If you would like your order delivered to a country other than New Zealand, a list of international distributors is available from the Micro international homepage.