Win Back Your Order Competition – Terms & Conditions
The promotion
Sign up to the Micro Scooters New Zealand mailing list and place an order during the promotion period for your chance to win back the value of your order. Three (3) winners, one drawn for each day of the promotion period, will have their qualifying order refunded, up to a maximum of NZD $500 per winner. Entries placed with Micro Scooters New Zealand and Micro Scooters Australia go into the same daily draw, so each day’s winner may be from either country.
Promoter
This competition is run by Micro Mobility Ltd, NZBN 9429033412313, trading as Micro Scooters New Zealand, of PO Box 11242, Manners Street, Wellington 6142, New Zealand; phone 04 384 2300; email info@microscooters.co.nz (“Micro”, “we”, “us”).
Promotion period
This competition runs as a single promotion over three days. Each day is a separate entry day with its own draw and its own prize.
The promotion opens at 12:00am NZDT on Monday 16 November 2026 and closes at 11:59pm NZDT on Wednesday 18 November 2026.
|
Entry day |
Orders placed between |
Draw held |
|---|---|---|
|
Day 1 |
12:00am and 11:59pm NZDT, Monday 16 November 2026 |
Tuesday 17 November 2026 |
|
Day 2 |
12:00am and 11:59pm NZDT, Tuesday 17 November 2026 |
Wednesday 18 November 2026 |
|
Day 3 |
12:00am and 11:59pm NZDT, Wednesday 18 November 2026 |
Thursday 19 November 2026 |
Entries relate only to the entry day on which the order is placed and do not carry over to any later entry day or to any later promotion. The time an order is placed is the time it is recorded as received by microscooters.co.nz, and our records are final.
Who can enter
Entry is open to residents of New Zealand aged 18 years and over who are subscribed to the Micro Scooters New Zealand mailing list at the time their order is placed. Employees of the Promoter and their immediate families are not eligible to enter. Entrants under 18 may not enter; a parent or guardian aged 18 or over may enter on a household’s behalf.
How to enter
To enter, during the promotion period you must both:
- Be subscribed to the Micro Scooters New Zealand mailing list using a valid email address; and
- Place and pay for an order via microscooters.co.nz.
You must already be subscribed at the time your order is placed. Subscribing after you place an order does not make that order eligible. Unsubscribing at any time before the relevant draw cancels your entries in that draw.
Each qualifying order equals one entry. There is no limit on the number of qualifying orders a person may place, but each entry must relate to a separate order. Order value does not affect the number of entries or the chance of winning. Goods are sold at their normal retail price and no payment of any kind is required to enter beyond the price of the goods.
An order is not a qualifying order if it is cancelled, refunded or returned in full before the relevant draw, if payment fails, is reversed or is charged back, if it consists only of gift cards, if it is a trade, wholesale, stockist or staff order, or if it is placed through a third party marketplace or stockist rather than microscooters.co.nz.
The prize
Three (3) prizes are available in total, one for each entry day. Each prize is a refund of the winner’s qualifying order value, up to a maximum of NZD $500 (including GST) where the winning order was placed on microscooters.co.nz, or AUD $500 where it was placed on microscooters.com.au. The refund is paid to the original payment method used for the order. If a winner’s order value exceeds the applicable cap, the refund is capped at that amount. The winner keeps the goods they ordered. The prize is not transferable, not exchangeable, and not redeemable for cash beyond the refund of the order value. Total prize pool across both countries: three prizes of up to $500 each in the currency of the winning order.
A person may win no more than one prize across the promotion.
The draw
One draw is conducted for each entry day. All valid entries received on microscooters.co.nz and on microscooters.com.au during that entry day are combined into a single pool, and one winner is drawn from that pool. Each draw is conducted in New Zealand by a member of the Promoter’s marketing team, electronically by random selection, at 10:00am NZDT on the day following the relevant entry day, at 171 Vivian Street, Te Aro, Wellington 6011.
Each daily draw is separate and independent. An entrant’s chance of winning in any draw depends on the total number of eligible New Zealand and Australian entries received for that entry day. Every valid entry in a given draw has an equal chance of winning.
Notification and announcement
Winners will be notified by email within 7 days of the draw, at the email address used to place the winning order. Winners’ first names and region of residence may be published on Micro Scooters New Zealand’s social media channels, email communications and website. If a winner cannot be contacted, does not respond within 14 days of first notification, or is found to be ineligible, we reserve the right to conduct a redraw within a reasonable period after the original draw.
Privacy
Personal information collected for this competition is collected, used and stored in accordance with the New Zealand Privacy Act 2020 and our Privacy Policy. By entering, you consent to your information being used to administer the competition. Where you have opted in, we will also use your email address to send you marketing communications; you can unsubscribe at any time via the link in any email.
General
This competition is a sales promotion conducted under the Gambling Act 2003. It is a game of chance; skill plays no part in determining the winners. Micro reserves the right to verify the validity of entries and to disqualify any entrant who tampers with the entry process, breaches these terms, or engages in conduct that is fraudulent or damaging to the fair conduct of the competition. We reserve the right to amend, suspend or cancel the competition where necessary, subject to any written directions from a relevant regulatory authority. The Promoter’s decision is final, and no correspondence will be entered into. This competition is not sponsored, endorsed or administered by, or associated with, Instagram, Facebook or Meta. These terms are governed by the laws of New Zealand, and each entrant submits to the non-exclusive jurisdiction of the New Zealand courts. Nothing in these terms limits any rights an entrant has under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. To the extent of any inconsistency, these competition terms prevail over our general Terms of Service in respect of this competition.
Last updated: 05/11/2026