Who is covered?
The original purchaser, who bought the product from an authorised dealer. Proof of purchase is required.
What is covered?
Workmanship or materials that are deemed faulty, providing the product has been used at all times in normal conditions, properly maintained and in accordance with the instructions.
What is not covered?
Second hand product, those obtained via third-party resellers, modified or altered product, poorly maintained product (left outside), normal wear & tear (Any damage, failure or loss caused by accident, misuse, neglect, abuse, theft, or failure to follow instructions or warnings in owner's manual), wear and tear on wheels (flat spots, worn down polyurethane etc.) improper or abnormal use: not following instructions, excessive load, transport damage i.e. airline or freight damage, cosmetic issues such as fading or scratches from normal wear, or any other cause not arising from defects in material and workmanship.
Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty and or service.
Customer costs outside of warranty
Where proof of purchase is not provided or a product is outside of the warranty period, the manufacturer's representative reserves right to charge a service fee and/or charge for parts replaced/repaired. A return freight charge may apply.
Any consequential loss or damage to any person or property directly or indirectly as a result of using product.