We strive to provide you with the best products and shopping experience. However, we understand that sometimes things don't go as planned, and you may need to return or exchange an item. Don't worry! We've got you covered with our hassle-free returns policy.
60 day returns
You have up to 60 days from the original delivery date to initiate a return or exchange. This gives you ample time to assess your purchase and decide if it meets your expectations.
Conditions for Returns
For a return or exchange, the products must meet these requirements:
- They must be unused, in their original condition, and with the original packaging intact.
- The items should not be damaged.
- Please make sure to send them back to us within the 60-day window.
Please note that we cannot accept used items for a change of mind. We want to ensure that the products we send to our customers are in pristine condition, so we can't re-sell an item that has been used or handled differently than specified.
Proof of Despatch:
If you decide to return goods, it's important to keep proof of despatch. This way, if the item gets lost during transit, you'll have evidence that you sent it. Remember, it's your responsibility to ensure the returned goods are well-packaged to prevent any damage during the return journey.
Refunds made easy
When it comes to refunds, we want to make things as simple as possible. We will process the refund by crediting the amount back to your credit card. The refund amount depends on the reason for the return:
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Damaged or Wrong Product:
If you receive a damaged product or the wrong item, don't worry! We will gladly refund both the product cost and the delivery charges.
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Unwanted Product:
In case you no longer wish to purchase a product, we will refund the product cost only. Please note that the initial delivery or credit card costs cannot be refunded.
Effortless exchanges
If you wish to exchange an item, return the incorrect item for a refund, then place an order for the correct item.
Goods Damaged or Faulty on Delivery
If you receive damaged or faulty goods, you can return these items, and if they are later deemed to be faulty by our team, the standard warranty conditions will apply. Make sure to follow the warranty and instruction information provided. Please note that you are responsible for the costs associated with the return.
Once we receive the returned item from you or confirm that it is defective, we will happily refund the original product price and the delivery charges using the original payment method.
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Delivery Costs for Defective Items:
For any defective items, the delivery costs of returning the product to Micro in New Zealand or Australia will be covered by you.
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Processing Time:
We strive to process refunds promptly. Please allow up to 14 days for the refund to be processed after we receive the returned goods.
At Micro, we value your satisfaction and want to make the returns process as smooth as possible. If you have any questions or need assistance, our lovely customer support team is here to help. Just reach out to us, and we'll be glad to assist you.
