Micro Backpack

Delivery is by courier & FREE for orders $50+

Standard delivery

 

Please note:

• Outlying areas may take a day or two longer.
• Personalised items take longer to dispatch as they are created and printed just for you. See latest estimates on product pages.
• If you are sending to a business address please provide business name
• Delivery is between 9am and 5pm
• Couriers will not leave your order without someone signing for it, and are not able to call ahead before delivery.
• Please ensure someone is at your delivery address to receive your order - redelivery charges may apply.
• If you're not sure whether you'll be at home, play it safe and get it delivered to a work address.
• Packages are wrapped in plain brown paper packaging so contents cannot be seen.
• All products are in stock unless otherwise stated next to the item.

Everything You Need to Know

Returning an Item

• Keep proof of postage for all returns.
• Repackage the item properly, including exterior protection, to prevent damage during transit.
• We can only accept returns if the product is in a saleable condition. The item must be: 
• Unused, in its original condition, with all original packaging.
• Returned within 60 days of delivery.

Delivery Costs

• The customer is responsible for return shipping costs and any re-delivery fees.  
• We do not refund initial shipping fees or credit card charges.  

Change of Mind  

• We do not accept returns if you change your mind.  

Refunds 

Refunds will be processed as follows:  

• If you received a damaged or incorrect product, we will refund the full product price and the shipping cost
• For any other reason, only the product cost will be refunded.  

Exchanges

• If there's a price difference for exchanged products, let us know how you'd prefer to pay or be refunded.

Damaged or Faulty Goods

• You can return items that are damaged or faulty upon delivery.  
• If we determine the item is faulty, normal warranty conditions apply, and you are responsible for following warranty instructions. 
• Once we confirm the product is defective, we'll either send a replacement (subject to availability) or refund the product and original delivery costs via your original payment method.  

Please note:  

• Returns of defective items may incur return shipping costs to Micro New Zealand.
• Allow up to 14 days for refunds after we receive the returned item.